Refund policy

Refund and Return Policy

Change-of-Mind Returns

Drift & Dune does not accept returns for change of mind, including where a customer changes their mind after purchase, orders the wrong product or no longer wants the product.

Our curl care products are personal care items. As our packaging does not include a tamper-evident seal, we cannot verify the integrity of a returned product once it has left our control. For hygiene, product integrity and customer safety reasons, we cannot accept change-of-mind returns of products that have been delivered to customers.

Faulty, Damaged or Incorrect Products

We want you to be happy with your Drift & Dune purchase. If your order arrives damaged, you receive the wrong product, or a product has a fault, please contact us at mailto:info@driftanddune.com.au with your order number and a description of the issue. Photographs may help us assess the problem.

Please contact us as soon as reasonably possible after discovering the issue so we can assist.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you are entitled to the applicable remedy. Depending on the circumstances, this may include a repair, replacement or refund. We will assess each issue in accordance with your rights under Australian Consumer Law.

Please do not discard a product that you believe is faulty until you have contacted us, unless it is unsafe to retain.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable law.

Contact Us

For questions about returns, damaged deliveries or product concerns, contact:

Drift & Dune

Email: mailto:info@driftanddune.com.au